Frequently Asked Questions
What is Negine?
Negine is a fashion brand offering carefully curated clothing and accessories designed to elevate everyday wear with comfort, confidence, and modern style, helping you build a wardrobe that feels effortless, versatile, and uniquely you.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 2–4 business days once shipped. In most cases, your order should arrive within 4–6 business days. As soon as your parcel is on its way, you will receive a tracking link so you can follow it.
Do you ship internationally?
At this time, we ship within The United States & The United Kingdom only. Our aim is to provide the best possible experience locally. If we expand into new regions in the future, we will share the news with our community.
What is your return policy?
If something is not quite right, you have 60 days from the day your order is delivered to request a return. Just email us at info@negine.com with your order number and we will guide you through the process.
How long do refunds take?
Once we have received and reviewed your return, refunds are typically processed within 7 business days. Depending on your bank, the final posting time may vary slightly.
Do you accept exchanges?
Yes. If you would like to exchange an item, contact us at info@negine.com and we will help you select the right option.
What payment methods do you accept?
We currently accept Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay. All transactions are securely encrypted for peace of mind.
Is my personal and payment information safe?
Yes. Protecting your data is a top priority. We do not store sensitive payment details, and our checkout uses secure SSL encryption for all transactions.
What do I do if my order has not arrived?
Please first check the tracking details sent in your shipping confirmation email. If it has been more than 7 business days and there is no update, contact us at info@negine.com and we will be happy to assist.
Can I update or cancel my order?
If your order has not shipped yet, we may be able to make changes or cancel it. Contact us as soon as possible after placing the order and we will do our best to help.
Still need help?
We are always here for you. You can reach our friendly team anytime at info@negine.com. We are happy to answer questions and support you with anything you need.